Online Service Request for Guests

• Go to the FacilitiesLink website
• Select ‘Guest Login’

For Active FacilitiesLink Account Holders: 

• Enter your FacilitiesLink username and password and then click ‘Login’
  • If you have forgotten your password, click ‘Request Reset Email’
    • On the following screen, enter your FacilitiesLink username and the email address associated with your FacilitiesLink account
      • Then click ‘Reset’

If you do not have a FacilitiesLink Account: 

• Click on ‘Apply for an Account’
  • On the following screen, fill out the requested information
    • Required fields have an asterisk next to them
    • Once complete, click on ‘Apply’
• Review the Terms of Use (TOU)
  • Click the checkbox to agree to abide by the TOU and then click ‘Agree’
• Next, you will see a screen confirming that your application has been received
  • Check the inbox of the email you used to apply for the account for an email from SFSU FacilitiesLink containing instructions on how to confirm your account application
    • If you don’t receive an email, please contact the Facilities Services Customer Service Center for assistance
  • Follow the instructions in the email to confirm the account and then use your FacilitiesLink username and password to login

• You will be brought to your FacilitiesLink homepage
  • The appearance varies depending on the access granted
• Scroll down until you find ‘My Requests’ and click on that link

• On the ‘My Requests’ page, select the ‘Facilities’ button to place a service request for campus
  • You may also check the status of previously submitted service requests through clicking ‘My Work Requests’

• Please fill out the service request form completely and to the best of your ability
  • Required fields have an asterisk next to them
  • Be as detailed as possible and click ‘Submit’ once you have finished