Registration Holds and Alerts
While not all items in the Holds and Alerts will prevent you from registering for classes, it’s best to review your student record now so you can take action.
How do I know if I have a Hold or Alert?
Items posted in the Holds and Alerts box can be notifications, reminders or confirmations.
If you have a hold on your account in SFSU Gateway, below is information on how to determine between a registration blocking hold and a non-registration blocking hold and the steps to take to clear them.
Visit your Student Center's Holds & Alerts message window by:
- Logging into SFSU Gateway
- Navigating to your LaunchPad
- Selecting the Student Center tile
Locate the Holds and Alerts box
- If the Holds and Alerts message window says No Holds, then there are no holds to lookup
- The details link is present when the Holds and Alerts window has items
- Click "details"
Navigate Holds and Alerts
- Under the Hold Item column, click "Hold Name"
- Clicking each hold name will show contacts, information about the hold, and further instructions on how to remove the hold
- Again, not all items in the Holds & Alerts will prevent you from registering for classes, and this will be indicated in this section. You do not need to remove a hold that doesn’t block registration.
Common Registration Holds
| Common Holds | Why You Have the Hold | How to Resolve Hold | Who to Contact for More Information |
|---|---|---|---|
| Campus Financial Obligation (SFO) -Past Due Account | When there is any past-due balance outstanding on your account. For tuition and mandatory local fees, if payment is not posted on your account on time, the consequences include the possibility of being dropped from all of your classes, a late registration fee of $25, an administrative fee of $20, and prevents enrollment and/or receiving other campus services. | Once the payment is made in full, your hold will be released within the hour. | File a Service Now Ticket for complex issues and/or to avoid phone wait time. |
| Bursar's Office | |||
| International Health Insure Hold | No insurance on file. International students and scholars are required to purchase SF State's pre-approved insurance plan offered by Risk Strategies to satisfy the CSU insurance requirement. | F-1 International students must purchase SF State-sponsored health insurance. | Division of International Education |
| College or Major Advising | Advising Holds are placed on Engineering students and are required to do advising to have the hold removed. | Click on your advisor’s link to schedule an appointment. | School of Engineering |
| Academic Notice (formerly Academic Probation) Holds | Students who remain on academic notice beyond one semester will have an academic notice hold placed on their records that will prevent their future registration. If it is a student’s first semester on academic notice, they will not have a registration hold but are strongly encouraged to meet with an academic advisor. | Meet with an academic advisor. | Undergraduate Advising Center |
| Final Transcript | The Office of Undergraduate Admission is missing your final official transcript(s) with coursework completed at all previous institutions. | Log in to your SF Gateway-Student Center and check your To Do List. To be official, all transcripts must come directly from your school through secure electronic transmission or by mail. | SFSU Gateway |
| Submitting Transcripts | |||
| Office of Undergraduate Admission |
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