IT and Desktop Support
AT provides anytime, anywhere access to research and teaching software; check out laptops and peripherals to faculty and staff; and offer computer support for Academic Affairs.
Additional Information
Academic Technology provides desktop service and support for the division of Academic Affairs, including but not limited to:
- Academic Planning and Development
- Academic Resources
- Academic Senate
- Academic Technology
- College of Business
- College of Ethnic Studies
- College of Extended Learning
- College of Health and Social Sciences
- College of Liberal and Creative Arts
- College of Science and Engineering
- Faculty Affairs
- Graduate College of Education
- Graduate Studies
- Health Equities Institute
- Office of International Programs
- Office of Research and Sponsored Programs
- Office of the Provost
- Undergraduate Studies
- University Library
Contact AT
Academic Technology
Academic Technology supports teaching, learning, research and administrative needs through integrated services, partnerships and strategic IT initiatives tailored to the evolving needs of faculty, students and staff.
Services
Campus IT Purchasing | BuyIT
Providing a streamlined IT purchasing experience, BuyIT is the new front end application providing users with a comprehensive list of pre-approved items to request and the option to engage IT support for more complex requests.
Computer classroom and lab management and support
AT provides management and support for computers in instructional spaces including computer classrooms and computer labs to participating units within Academic Affairs.
Fill out a request form to make changes to your hardware or software set-up.
Request forms:
Request add/change to software for computer lab
Request add/change to hardware for computer lab
Related Support Documents: https://athelp.sfsu.edu/hc/en-us/categories/200417728-Desktops-and-workstations
Computer management
AT provides computer management and support to participating units within Academic Affairs.
We support computers from purchase to replacement. We focus on responding quickly to user requests, and providing informed consultations with units on their broader information technology needs.
Inventory and Asset Management
For units participating in the Academic Technology Desktop Service, AT will coordinate asset tracking and inventory response with the campus property office. AT can provide detailed inventory reports to participating units with the approval of the area's appropriate administrator.
Contact AT for more information, to make a request or to get set up.
Equipment checkout
AT offers a checkout service for a wide array of audiovisual equipment to faculty and staff. From display adapters for connecting to classroom A/V, to cameras and tripods for recording lectures; AT provides material support to make it easy to include and use technology for classroom instruction. Whether a semester-long recurring checkout, or you need a laptop in an emergency, contact AT to get the equipment you need for teaching.
Guidelines:
- Equipment is for faculty and staff only.
- Have your SFSU ID ready when coming to pick up equipment.
- Checkout duration varies by equipment. Please let us know your requirements at the time of reservation. Certain equipment cannot go off campus due to size and transportation restrictions
- Display adapters can be checked out for the entire semester.
Faculty Refresh
Every five years, faculty members are entitled to replace an old computer with a new machine. They are offered to choose among several standard configurations.
Get Started
Check your eligibility at https://classdata.sfsu.edu/refresh.
When you receive notification that the Refresh Selection Period has opened, you will be directed to the Faculty Select website. After logging in you will begin the selection process.
Support Documents:
Filespace
Filespace is a high-capacity, high-performance network folder (called a "share").
Filespace is available to:
Faculty can make requests for a Filespace share for a: computer classroom, computer lab, research lab or research project.
Students using computing spaces for which Filespace access is provided.
Request forms:
Print Management
AT provides support and maintenance for on-campus printers to participating units within Academic Affairs.
Contact AT for more information, to make a request or to get set up.
Software Management
AT manages and facilitates access to various campus-licensed software.
View a list of software available to students.<link needed>
Contact AT for more information, to make a request or to get set up.
Workstation Selection
The Workstation Selection system supports the Campus Bulk Purchase process allowing for the selection of campus standard computers to facilitate discounted purchases. It supports the Academic Affairs Instructional Equipment and Faculty Refresh processes as well as campus-wide end-of-year computer purchases.
Academic Technology coordinates the annual computer Bulk Purchase for units in the Division of Academic Affairs. Through the Bulk Purchase, the campus pools computer orders for faculty, staff and instructional spaces to maximize the savings to the campus. Typically, this process begins in April when eligible faculty are invited to begin making faculty refresh selections and when colleges are notified of the opening of the Instructional Equipment request process.
The Faculty Refresh, Instructional Equipment purchase, and all other departmental-funded computer orders are pooled into a single purchase order in May/June. While computer purchases can be made throughout the year, we recommend planning for regular computer replacement orders to be included in the annual Bulk Purchase as departments will maximize their computing budgets as the prices available through the annual Bulk Purchase will be lower than the regular educational discounts.
Support documents:
