Student Concerns Quick List
| Question/Concern About… | Contact |
AB 540/California Dream Act/Undocumented Students Support and financial aid for immigrants & undocumented students | Griselda Madrigal, Coordinator, Dream Resource Center |
Academic Advising - Undergraduate Students Degree planning for general education/major/minor, course selection, major/minor exploration, academic success strategies, referrals to faculty advising and student support services and policy clarification/appeals | Undergraduate Advising Center (415) 338-2101 uacadvising@sfsu.edu |
Academic Accommodations; Accessibility ADA/Section 504 advocacy/services for students and employees; consultations; assistance/service animals | Karen Pettus, Interim Director, Disability Programs and Resource Center (415) 338-2472 dprc@sfsu.edu |
Admissions – Graduate Studies and Career Development Admissions requirements, application procedures | Sophie Clavier, Dean, Graduate Studies and Career Development (415) 338-2234 gradstudies@sfsu.edu |
Admissions – Undergraduate Programs Admission requirements, application procedures | Camille Rieck-Armstrong, Director, Undergraduate Admissions and Recruitment (415) 338-6486 ugadmit@sfsu.edu |
Alcohol and Other Drug Education/Prevention; Other Health Issues Reducing high-risk drinking and associated health risks; drug addiction/abuse | (415) 338-1203 hpw@sfsu.edu |
An Artificial Intelligence enabled chat technology to support SFSU students and a strategic tool for various enrollment related initiatives. It is accessible 24/7 via SMS text messaging and a webchat feature exists on select university websites including Financial Aid, Registrar, Advising, Housing, and New Student Programs that leverage its knowledge base for FAQ's. Certain limits apply. | Aaron Joshua Miller, Special Projects and Strategic Initiatives Coordinator (415) 338-2163 aaronjoshuamiller@sfsu.edu |
Associated Students Student government, student-run programs and services, student center | Alejandro Rios, Executive Director, Associated Students (415) 338-1044 arios@asi.sfsu.edu |
Athletics – Intercollegiate Sports programs, athletic aid, game schedules, student-athlete eligibility | Brandon Davis, Director, Intercollegiate Athletics (415) 338-2218 shrieve@sfsu.edu |
Basic Needs – Food+Shelter+Success Case management for food and housing insecurity, HOPE Crisis Fund, etc. | Sara Flynn, Interim Director of Basic Needs (415) 338-1203 basicneeds@sfsu.edu |
Behavior/Student Conduct Disruptive behavior, academic dishonesty, incivility, conduct violations | Larry Birello, Director, Student Conduct (415) 338-2032 conduct@sfsu.edu |
Bookstore Textbooks, testing supplies, school apparel, graduation regalia | Angelica Miranda, Store Manager, Campus Store (415) 727-9203 sfsu@bkstr.com |
Career Development Services Career exploration, job-search/interview preparation, resume writing, graduate/professional school planning, etc. | Cori Miller, Director, Career Services and Leadership Development (415) 338-1764 career@sfsu.edu |
Campus Case Management Referrals for navigation, advocacy, support | Nour Loren, Director of Campus Case Management and The SAFE Place (415) 338-2032 |
| Child Care Services | Students/Non-Students: Erica Almaguer, Director, Early Childhood Education Center (Associated Students ECEC) (415) 338-2403 ecec@asi.sfsu.edu |
Commencement/Graduation Application for graduation, commencement ceremonies |
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Counseling and Mental Health Services Mental health care, psychological/psychiatric concerns, support groups, etc. | Stephen Chen, Director, Counseling and Psychological Services (415) 338-2208 caps@sfsu.edu |
Dean of Students and Community Inclusion Student advocacy/support, navigating campus, complaint resolution, etc. | Frederick Smith, Senior Associate Vice President, Dean of Students and Community Inclusion (415) 338-2032 dos@sfsu.edu |
Gator Smart Start Guidance and support for students taking Quantitative Reasoning/Math and Written English Communication requirements | Michelle Kalus, Lead Academic Counselor, Gator Smart Start (415) 405-0435 gatorsmartstart@sfsu.edu |
Educational Opportunity and Pathway Programs (EOPP) Support services for historically under-served low income & 1st generation participants | Oscar Gardea, Director, Educational Opportunity and Pathway Programs (415) 338-1085 eop@sfsu.edu |
Fee Payment (Bursar) Tuition, fees, refunds, payment | Jackie Green, University Bursar (415) 338-1281 service@sfsu.edu |
Family Education Rights and Privacy Act (FERPA) Privacy of student records, release of student records | Mari Chris Evans, University Registrar (415) 338-2350 records@sfsu.edu |
Financial Aid; Scholarships Grants, loans, State University Grants (SUG), scholarships, work-study, Pell | Denise Peña, Director, Office of Student Financial Aid (415) 338-7000 finaid@sfsu.edu |
Foster Youth (Guardian Scholars) Support services for current and former foster youth participants | Xochitl Sanchez, Director, Educational Opportunity and Pathway Programs (415) 405-0546 gsp@sfsu.edu |
Grades Submitting grades, change of grades, etc. | Mari Chris Evans, University Registrar (415) 338-2350 records@sfsu.edu |
Student Health Services Cold care, flu shots, immunizations, well-woman care, family planning | (415) 338-1251 myhealth@sfsu.edu |
Hope Crisis Fund Emergency funding and support for students experiencing a finite financial crisis | Mia Reisweber, Interim Associate Dean of Students (415) 330-2032 mreisweber@sfsu.edu . |
Housing, Residential Life and Residential Dining Services Residence hall applications, residential life programs, board plans |
(415) 338-1067 housing@sfsu.edu
(415) 405-2227 reslife@sfsu.edu |
International Students Transition to US, SEVIS compliance, intercultural education | Marilyn Jackson, Assistant Vice President, International Education (415) 338-1293 oip@sfsu.edu |
LGBTQIA+ Resources for lesbian/gay/bisexual/transgender issues, coming out, etc. | Queer and Trans Resource Center, Associated Students (415) 338-2032 qtrc@asi.sfsu.edu Frederick Smith, Equity and Community Inclusion, Student Life (415) 338-2032 equity@sfsu.edu |
Interlibrary loan, journals, library research skills | Christy Stevens, Interim University Librarian (415) 338-1854 library@sfsu.edu |
New Student/Family Programs, Orientation, First-Year Experience Transition to college services for new, transfer and freshmen students | Chris Trudell, Assistant Dean of Students (415) 338-3060 nsp@sfsu.edu |
OneCard Student ID/Gator Pass Transit Gator dollars/Flex dollar transactions, Student Transit Pass, ID card function support and card replacement | Jimmy Liu, Senior OneCard Lead (415) 338-1921 onecard@sfsu.edu |
Transit services, parking, biking, visitor info, RideMatch/ZipCar, etc. | Joy Manaois, Director of Operations and Finance, Division of Campus Safety (415) 338-1441 parking@sfsu.edu |
Add/drop, permission numbers, degree progress reports, transcripts, etc. | Mari Chris Evans, University Registrar (415) 338-2350 records@sfsu.edu |
Mashouf Wellness Center, Sports, Fitness, Recreation Intramural sport programs, club sports, physical recreation, fitness, etc. | Demont Oliver, Acting Director, Campus Recreation (415) 405-9355 recsfsu@sfsu.edu |
The SAFE Place Confidential advocacy and support for students experiencing gender-based violence, sexual assault, intimate partner violence, stalking and sexual harassment | Nour Loren, Director of Campus Case Management and the SAFE Place ( 415) 694-3825 safeplace@sfsu.edu |
Crime alerts, crime prevention, parking and transportation, campus safety, Clery reporting, Safewalk Escort Program, emergency response, etc. | Reggie Parson, Asst. Vice President for Campus Safety and Chief of Police
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Service Learning Community service learning, internships, civic engagement | Institute for Civic and Community Engagement (ICCE) (415) 338-6419 icce@sfsu.edu |
Sexual Assault/Rape/Domestic Violence Advocacy and Support Confidential assistance/advocacy and support for victims/survivors | Nour Loren, Director of Case Management and The SAFE Place (415) 694-3825 safeplace@sfsu.edu |
Sexual Harassment/Sexual Violence Policy and Prevention Reducing violence, Title IX compliance, CSU Executive Orders, etc. |
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Campus student employment I-9 verification |
Department of Campus Safety |
Student Life and Student Engagement Clubs/organizations, student activities/events, leadership development, etc. | Chris Trudell, Assistant Dean of Students (415) 338-3888 activities@sfsu.edu https://activities.sfsu.edu/ |
Student Outreach and Recruitment Campus tours, outreach to HS/community colleges, pre-admission advising | Undergraduate Admissions and Recruitment (415) 338-2355 outreach@sfsu.edu |
International student exchange experiences | Janelle Waldrep, Lead Study Abroad/Outbound Exchange Officer (415) 338-1293 studyabroad@sfsu.edu |
Technology Support Email access, SF State Gateway, WI-FI access, computer support, Canvas/iLearn |
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Title IX, Discrimination, Harassment and related Retaliation The Title IX and DHR office receives and responds to reports of protected status Discrimination and Harassment and Sexual Misconduct and related Retaliation. The Title IX and DHR office provides resources and supportive measures to those impacted and offers various options to address prohibited conduct. | Anna Titus, Assistant Vice President, Title IX and DHR (415) 338-2032 equityprograms@sfsu.edu |
Tutoring and Academic Support Center Skill-based tutoring across disciplines | Tutoring and Academic Support Center (415) 405-5516 tutoring@sfsu.edu |
Certification of educational benefits, academic support coordination, etc. | Mari Chris Evans, University Registrar (415) 338-2336 veterans@sfsu.edu |
Women’s Advocacy, Resources and Support Advocacy and programs on issues related to women and gender equity | Women’s Center, Associated Students (415) 338-2486 womencenter@asi.sfsu.edu |