Custodial Services and Waste Management
About Custodial Services and Waste Management
Custodial Services and Waste Management are dedicated to maintaining a clean, welcoming campus that supports the academic experience. With responsibility for approximately 2.5 million square feet across 20 campus buildings, 1.6 million of which are designated as cleanable space, the teams are committed to delivering high-quality service. Custodial Services and Waste Management continuously strive to enhance services by using environmentally sustainable products and following industry best practices to achieve the highest levels of health, efficiency and effectiveness.
Services
- General cleaning of campus buildings, restrooms and indoor spaces
- Trash and recycling removal
- Floor care (i.e., carpet cleaning, strip and wax hard surface floors)
- Project-based work as needed
- Event support
- Office clean out
- Minor moving services for campus departments
While most services fall within the standard scope of work, requests that go beyond routine tasks may incur additional charges. These costs will be billed to the requesting department via recharge.
For more information about the nature, scope and frequency of Custodial Services’ routine and specialized services, please visit Custodial Services General and Specialized Services Overview.
For answers to common inquiries about Custodial Services and Waste Management, please visit Custodial Services and Waste Management FAQs.
How to submit a service request
There are 2 ways to request services:
- Submit a service request online at SFSU FacilitiesLink.
- Contact the CSC representatives: Monday – Friday from 8 a.m. to 5 p.m. at (415) 338-1568.
Emergencies
For emergencies involving life, safety and/or property damage, please immediately contact the University Police Department Dispatch at (415) 338-7200.
Custodial services and waste management FAQs
The following is intended as a general guide to provide information on the most commonly asked questions.
Custodians work every night performing different services depending on the type of facility and how it is used. The priority for Custodial Services is research and instructional facilities, so classrooms and labs are serviced more frequently than offices.
These enhanced services are not included in routine cleaning but may be requested on a recharge basis. Departments may submit a service request online via SF State FacilitiesLink or call the Facilities Services Customer Service Center at (415) 338-1568.
Throughout campus, separate receptacles are provided for recycling, compost and landfill. Individuals and departments are expected to place their waste in the appropriate receptacles. Custodians collect recyclables on the same day as trash collection, and they empty the bins into appropriate containers for processing.
For security and safety reasons, Custodial Services employees are not authorized to unlock doors for anyone. Request for unlocking of doors must be made to Campus Police at (415) 338-7200. You will need to present campus identification before being admitted.
For spills, immediate clean-ups or filling of dispensers, please contact the Facilities Services Customer Service Center at (415) 338-1568, who will then dispatch a custodian as soon as possible.
Trash and recycling receptacles on campus have the capacity for day-to-day use and are not designed to accommodate the larger volume of trash generated at events. Groups may request additional on-site trash and recycling receptacles if they pay to service them during and after the event. When you place a work order for an event, we will estimate the number of receptacles provided for this purpose.
Many things are recyclable as long as food and liquids are emptied out first.
Recyclable items on campus include:
- Clean paper, including newsprint, catalogs, magazines, phone books, copy paper and junk mail and mail envelopes with the plastic window removed - no wax coating please
- Clean plastic items
- Clean glass, food and beverage containers clears or colored
- Clean metal cans and aluminum food and beverage containers
- Clean, empty cardboard - no wax coating please
- Clean unused towels and napkins
Remember, when in doubt, throw it out.
- Food and liquids
- Plastic bags
- Straws
- Styrofoam
- Hot beverage cups
- Plastic utensils
- Flexible packaging and multi-laminated materials
- Sticky notes
- Used tissues, wet paper towels and broken household items - these go in the trash!
- Metals
- Wood
- Appliances
- Toner cartridges
- Batteries*
- E-Waste*
- Hazardous Waste*
* Please visit SF State's Environment, Health and Safety for specific information about disposal for these items.
Custodial Services Frequency
Below is an outline of the scope and frequency of usual and customary services provided by Custodial Services:
| Where | Frequency | What |
|---|---|---|
| Corridors | Daily | Dust mop |
| Daily | Auto scrub | |
| Monthly | Burnish | |
| Yearly | Scrub and recoat | |
| Common Areas | Daily | Vacuum carpets |
| Daily | Dust mop | |
| Daily | Auto scrub | |
| Monthly | Spot clean carpet | |
| Monthly | Burnish | |
| Yearly | Scrub and recoat | |
| Restrooms | Daily | General disinfecting |
| Pest Control | For pest control services, please submit a service request online via SF State FacilitiesLink or call our Customer Service Center at (415) 338-1568. | Rodent control |
| Crawling insect control | ||
| Flying insect control | ||
| Migratory pest control | ||
| Bird control | ||
| Mite control | ||
| Other specialized pest management applications | ||
| Projects | Daily | Cleaning/work requests per service request |
| Yearly | Clean carpets | |
| Yearly | Scrub and recoat hard surface floors | |
| Yearly | Renovation cleaning | |
| Per service request | Spot clean carpet | |
| Annual Projects | Yearly | Wall washing |
| Yearly | Blind dusting | |
| Yearly | Gum removal | |
| Per service request | Polish furniture | |
| Recharge Services | Per service request | Carpet cleaning (more than annually) |
| Per service request | Hard surface floor care (more than annually) | |
| Per service request | Blind cleaning (dusting) | |
| Per service request | Exterior window cleaning (beyond scheduled service - 1st floor only accessible) | |
| Per service request | Refrigerator cleaning | |
| Per service request | Event staffing (other than scheduled staff) |